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Privacy Notice

9. Privacy Policy

9.1 Flowersbysuzyliu will never share our customers confidential personal information with any third parties without prior consent from the customer.

9.2 For all our transactions we employ the most current Internet security methods and technologies to ensure your details are totally secure. We password protect and use encryption techniques and install firewalls where appropriate.

9.3 While we strive to protect your personal information, no system can be 100% guaranteed. We cannot ensure or warrant the security of any information that you transmit to us.

9.4 Once we receive your information, we use our best efforts to ensure its security on our systems. If you would like to contact us regarding matters of privacy, please send an email to: suzyliu@flowersbysuzyliu.co.uk

9.5 For your security, our payment details page is protected using Secure Socket Layer(SSL) technology.

9.6 Flowersbysuzyliu does not store any customer’s payment details or records.

9.7 When Flowersbysuzyliu accepts your order your credit or debit card will be authorised and debited accordingly. Details will be sent on your order confirmation shortly after you have placed your order.

9.8 You will receive confirmation of your order by email with your unique purchase reference, soon after placing your order this will be required for any future correspondence.

10. Customer Service

10.1 Our complaint procedure is available online by using the contact us link. It is easy to use and confidential.

10.2 We aim to acknowledge all queries within three working days, and deal with complaints fully within five working days.

10.3 Because of the perishable nature of Flowersbysuzyliu Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 3 working days but must be made within 7 working days of the date of delivery or intended delivery of your purchase.

10.4 Should you be in any way dissatisfied with the Flowersbysuzyliu service, all complaints should be addressed to:

By post Suzy Liu Flowers by Suzy Liu. 265 High Street, Glasgow, G4 0QS

By phone +44 (0) 141 5528385 Lines are open from 9:00am – 5:30pm Monday – Friday.

By email suzyliu@flowersbysuzyliu.co.uk

11. General

11.1 We reserve the right to supplement and amend the Terms and Conditions. It is your responsibility as a customer to review the Terms and Conditions on each occasion you access the flowersbysuzyliu Service or flowersbysuzyliu Site. Changes will be effective 24 hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

11.2 Additionally, we reserve the right to suspend, restrict or terminate access to the flowersbysuzyliu Site and/or the flowersbysuzyliu Services for any reason at any time.

11.3 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998. We shall only use personal data received from you for the purpose of fulfilling your order.

11.4 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with Scottish Law and the parties agree to submit to the exclusive jurisdiction of the Scottish courts.
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